Furniture Supply Policy.
These Terms apply to the sale and supply of goods from The Complete Carpentry Company (UK) Ltd/We/Our/Us to you.
We recommend that you print out a copy of the Terms for your records.
Please find attached the document here
General
Please also click and view our Privacy Policy. The submission of your order will form an offer to purchase the Goods and our email accepting your order will constitute the formation of a legally binding contract between us.
If you do not accept the Terms please email us and declaring that your would like to terminate your interest.
Please note that all orders are restricted to customers from mainland UK. For customers on the Isle of Man, Isle of Wight, Channel Islands, Western Isles & Northern Ireland, please contact us and we will be glad to advise you of our services to these areas.
All orders that you place will be subject to acceptance in accordance with these Terms.
These Terms may be amended at any time by the Complete Carpentry Company Ltd. They may also be extended to include other conditions applicable to specific goods or services offered by the Complete Carpentry Company Ltd from time to time.
It is your responsibility to read the Terms every time you place an order.
Goods
The "Goods" means the items purchased by you from us via this website, the sale and supply of which are subject to these Terms; the Complete Carpentry Company Ltd will sell and you will purchase the Goods on these Terms.
The Complete Carpentry Company Ltd reserves the right to make changes in the specification of the Goods which are required to conform to any applicable statutory or EC requirements, or where the Goods are to be supplied to the Complete Carpentry Company Ltd specifications, which do not materially affect their quality or performance. Whilst all sizes and measurements are approximate only we will use our best endeavours to ensure that they are as accurate as possible.
Orders
The Complete Carpentry Company Ltd reserves the right in its absolute discretion at any time and without notice to remove, amend or vary an order, which appears on any page of the Web Site.
Our service is directed towards businesses, and it is assumed that each order is placed on behalf of a business.
By your acceptance of these terms you confirm that you have the necessary authority to bind the business you are placing the order on behalf of.
You agree, by your acceptance of these Terms, that any material, information and ideas that you transmit to the Complete Carpentry Company Ltd or otherwise shall become and shall remain the property of the Complete Carpentry Company Ltd.
Price
The price of the Goods will be Complete Carpentry Company Ltd quoted price and is exclusive of Value Added Tax, and all costs or charges in relation to packaging, loading, unloading, carriage and insurance.
The Complete Carpentry Company Ltd reserves the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to Complete Carpentry Company Ltd which is due to any factor beyond the control of Complete Carpentry Company Ltd (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, material or other costs of manufacture).
Any such increase in price shall be intimated to you and you shall have a period of five working days to confirm whether you wish to proceed with the Order.
Your failure to reply to our said intimation will be deemed to be acceptance of the price increase.
Any increase in price due to a change in delivery dates, quantities or specification of the Goods which is requested by you, or any delay caused by any instructions of you or failure of you to give the Complete Carpentry Company Ltd adequate information or instructions may also result in an increase in price, which will not be subject to further agreement by you.
We try and make sure that all prices on our quotes are up to date but occasionally errors may occur. If we identify a pricing error with the goods you have ordered, we will attempt to contact you and you can both accept the correct price and confirm you wish to proceed with the new order or cancel it. If we are unable to contact you, we will automatically cancel the order and if a refund is due, you will be refunded.
Payment
The Complete Carpentry Company Ltd require payment in full when an order is placed, this is to allow your item to be manufactured in the bespoke configuration. If you fail to make payment the Complete Carpentry Company Ltd will be entitled to cancel the contract or suspend delivery of the Goods to you until payment is made in full.
Delivery
The Complete Carpentry Company Ltd is restricted to the delivery of Goods to the UK mainland only. For customers on the Isle of Man, Isle of Wight, Channel Islands, Western Isles & Northern Ireland, please contact us and we will be glad to advise you of our services to these areas. There will be an additional delivery charge for AB and DD and postcodes in the Highlands and Islands and deliveries in the Channel islands and Ireland.
Delivery of the Goods will be made once the Goods have been delivered to the place of delivery notified by you to the Complete Carpentry Company Ltd and the accompanying consignment note has been signed by an individual aged 18 or over on your behalf.
It will be your responsibility to check that the number of boxes or items delivered matches the accompanying consignment note before signing.
We aim to deliver a very high standard of service and we will make every effort to deliver the Goods, as near to the specified delivery date as possible, however delays are sometimes inevitable due to unforeseen factors. Therefore, any dates quoted for delivery of the Goods are approximate only and the Complete Carpentry Company Ltd will not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the contract.
The Goods may be delivered by the Complete Carpentry Company Ltd in advance of the quoted delivery date. If the Complete Carpentry Company Ltd fails to deliver the Goods for any reason other than any cause beyond the Complete Carpentry Company Ltd reasonable control or your fault, and the Complete Carpentry Company Ltd is accordingly liable to you, the Complete Carpentry Company Ltd liability shall be limited to a refund of the Price of the Goods.
It is a customer's responsibility to inform us of any access restrictions for deliveries, failure to do so may result in the delivery being postponed and a redelivery charge being incurred.
Subject to the conditions set out below, the Complete Carpentry Company Ltd warrants that the Goods will correspond with their specification at the time of delivery.
Where the Complete Carpentry Company Ltd sells Goods supplied by a Third Party, the Complete Carpentry Company Ltd does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but will assign to you the benefit of the manufacturer`s warranty given by the third party supplying the Goods to the Complete Carpentry Company Ltd.
The above warranty will be assigned by the Complete Carpentry Company Ltd subject to the fact that the Complete Carpentry Company Ltd shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, or storage in a hostile environment, failure to follow the Complete Carpentry Company Ltd instructions or a third party`s instructions (where the Goods have been supplied by a third party to the Complete Carpentry Company Ltd - whether oral or in writing) misuse or alteration or repair of the Goods without the Complete Carpentry Company Ltd approval.
Cancellation
You have a period of 14 days (the "Cancellation Period") within which to withdraw from the contract between you and the Complete Carpentry Company Ltd by notice in writing to the Complete Carpentry Company Ltd. The Cancellation Period begins the day after you have received the goods. All 3rd party goods will be considered tailor made and personalised, therefore are exempt from the 14-day cancellation period.
Returns
Without prejudice to your statutory rights, goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition.
You will need to contact us in writing within 14 days from delivery. Goods to be returned will be collected by us or our agents.
The Complete Carpentry Company Ltd reserves the right to charge a collection charge and a minimum handling fee of 25% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Any items wishing to be returned that we deem to be 'out of area' such as Northern Ireland we would be unable to collect.
Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection from you by the Complete Carpentry Company Ltd.
Miscellaneous
These terms constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except with the prior written approval of the Complete Carpentry Company Ltd.
All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
The Complete Carpentry Company Ltd reserves the right to terminate the contract as set out in these Terms, by notice to you sent via e-mail, fax or by letter addressed to you as set out in your registration details.